If your purchase wasn’t processed correctly, we can help by submitting a claim directly with the store providing you give us some information. If after 5 days your transaction hasn’t processed as pending, simply complete the missing Avios claim form.
We’ll add a pending purchase to your account and submit your claim with the stores. All stores have their own timelines to review claims but we expect the stores to investigate and respond within 120 days. To ensure your shopping transactions are successful and earning you Avios, make sure you follow the best practice guidelines listed under FAQs.
Lifestyle Rewards is an E-store within Privilege Club that has links to over 400+ retail brands across the USA. Upon successfully completing any purchases from any of those brands you can earn Avios depending on the value of your order.
Once you visit the brand website’s shopping page from Lifestyle Rewards (E-store), and successfully complete any purchases, Avios will be credited to your Privilege Club account. Please ensure to accept all cookies both on Lifestyle Rewards and on the relevant brand’s website, for us to be able to track your purchase confirmation.
To use the Lifestyle Rewards (E-store), you must be a Main Member of the Qatar Airways Privilege Club (including the Student Club). Access to the E-store is permitted only using your Privilege Club Account. If your Privilege Club Account is linked with a Partner loyalty programme (such as the British Airways Executive Club) you must move your Avios from that loyalty programme to Privilege Club to use them to participate on Lifestyle Rewards.
Yes, it is mandatory to enroll into Privilege Club to be eligible to earn Avios. Purchases done directly on the brand’s websites will not be eligible for Avios accrual. Please ensure that you visit the brand’s sites from the links provided in the Lifestyle Rewards page.
Upon visiting Lifestyle Rewards, you can view the number of Avios that you are eligible to earn listed on each brand’s tile. If there are any offers or campaigns ongoing, it will be visible as well.
Yes, this is a unique opportunity to earn in two loyalty programs for the same purchase.
No, you will not spend more by using Lifestyle Rewards. On top of that, you will earn Avios for your purchases made.
We recommend to remove any items that you have previously saved to your cart, as it may have an effect on receiving your Avios. It’s best to start your shopping directly from the brand’s website link from Lifestyle Rewards.
It takes up to 5 working days for a purchase to display as ‘Pending’. If it is still not visible, it may be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase, if they were disabled, then we are unable to credit Avios to your Account.
Here are some best practice guidelines to help make sure you receive your Avios:
Avios can be reversed due to the following reasons:
It takes about 8-12 weeks for the Avios to be credited into your Privilege Club account.
Upon completion of a successful purchase from a retailer, the transaction will appear in your Lifestyle Rewards page as ‘Pending’ status. Once we confirm the transaction with the retailer, the status will update to ‘Approved’.
The calculation of Avios excludes any shipping fee, handling fee, taxes, or if a voucher has been redeemed for purchase.
All cancellations are processed subject to the brand’s terms and conditions. Avios will be credited for completed purchases. In the event Avios were credited and the cancellation or refund gets processed afterwards, the necessary Avios will be debited from your account balance.
The Avios earned from shopping with specific brands depends on the brand and how much are they willing to award for shopping with them, which are subject to change at any time. Please ensure to check the number of Avios you would earn before completing a purchase.
You may login to the Lifestyle Rewards page and can view all ‘Pending’, ‘Approved’ or ‘Cancelled’ transactions
You need to login to your Privilege Club account to track your purchases. If you have forgotten your password, please click here to reset your password.
Delivery of the items that you have purchased will be handled directly by the brand you have completed shopping with. Please ensure you have updated your correct shipping address. If you want to enquire more about shipping and handling, please reach out to the brand’s store directly.
We endeavor to update our catalogue and seek for new brands to join us. If you know of a great online service or shop that you would like to see added to our growing list, please let us know by submitting a form here.
From time to time Retailers may decide they no longer wish to participate in the [Estore Site Name] and offer points to members. When this happens, we thank them for participating and remove them from our listings.
